Privacy Policy
Privacy Policy
Last updated: August 11, 2026
States of Leisure LLC ("States of Leisure," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have regarding your personal information.
This policy applies to information collected through our website, our booking process (whether direct or through a third-party platform), and our communications with you before, during, and after your stay.
Information We Collect
Information you provide to us
Full name
Email address
Phone number
Mailing address
Date of birth or age verification information
Government-issued identification when requested to verify age or identity
Payment information (processed by our third-party payment processor; we do not store card details on our servers)
Booking preferences, special requests, and communications with us
Emergency contact information you choose to provide
Signature and acknowledgment records related to the Rental Agreement
Information collected automatically
IP address and approximate location derived from IP
Device type, browser type, and operating system
Pages visited on our website, referral source, and time spent
Cookies and similar tracking technologies (see Cookie Policy below)
Information from third parties
Booking details, guest information, and payment metadata from booking platforms including Airbnb and VRBO when you book through them
Verification information from identity verification services when required
Records from smart lock, access control, and property monitoring systems during your stay
Information related to your stay
Check-in and checkout times
Access log records from smart locks and entry systems
Communications with us via email, text, or platform messaging
Property condition photographs before and after your stay
Documentation of any incidents, damage, or rule violations
How We Use Your Information
Processing reservations and communicating with you before, during, and after your stay
Verifying your identity and age
Processing payments, refunds, and damage claims
Providing customer support and responding to inquiries
Sending transactional communications (booking confirmations, check-in instructions, follow-ups)
Enforcing the Rental Agreement and this policy
Investigating and responding to disputes, chargebacks, or claims
Complying with legal obligations, including tax reporting and law enforcement requests
Protecting our property, our staff, and other guests
Improving our services and website
Sending marketing communications only if you have opted in
Who We Share Your Information With
We share your information only with the following categories of recipients:
Service providers who help us operate our business
Payment processors for transaction processing
Booking platforms (Airbnb, VRBO) when reservations are made through them
Property management software providers
Email and messaging service providers
Identity verification services
Cleaning, maintenance, and property service vendors
Insurance providers and claims administrators
Legal and regulatory recipients
Law enforcement, courts, or regulatory authorities when required by law or in response to a valid legal request
Attorneys, arbitrators, and mediators in connection with disputes
Tax authorities for required reporting
Card networks and financial institutions
Card networks, issuing banks, and payment processors in connection with chargeback responses and payment disputes
Property owners
Anonymized or aggregated information about occupancy and stays for properties we manage on behalf of third-party owners.
In connection with business transfers
If we sell or transfer all or part of our business, guest information may be transferred as part of that transaction.
We do not sell your personal information to third parties for their marketing purposes.
How Long We Keep Your Information
This section is the authoritative retention schedule for all personal information we collect, including information collected under the Rental Agreement. We retain your personal information for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:
Reservation and booking records: at least 7 years for tax and legal compliance
Payment metadata and transaction records: at least 7 years for tax and legal compliance
Communication records (email, SMS, platform messaging): at least 3 years
Damage assessment, property condition photographs, and dispute records: at least 6 years or until the applicable statute of limitations expires, whichever is longer
Smart lock and access log records: at least 2 years
IP addresses, device identifiers, and geolocation data: at least 2 years
Marketing preferences: until you unsubscribe or request deletion
Website analytics: typically 26 months
Where a dispute, chargeback, insurance claim, legal proceeding, or law enforcement matter is pending or reasonably anticipated, we retain all related records until that matter is fully resolved and any applicable appeal or limitations period has expired, even if that period exceeds the schedule above.
Your Privacy Rights
Depending on where you live, you may have the following rights regarding your personal information:
Access: You can request a copy of the personal information we hold about you
Correction: You can request that we correct inaccurate or incomplete information
Deletion: You can request that we delete your personal information, subject to legal retention requirements
Portability: You can request that we provide your information in a portable format
Opt out of marketing: You can opt out of marketing communications at any time
Opt out of sale or sharing: We do not sell personal information, but where required by law, you may exercise this right
To exercise any of these rights, contact us at joe@statesofleisure.com. We will respond within 30 days of receiving a verifiable request. We may need to verify your identity before processing your request.
California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, the right to correct inaccurate information, and the right to non-discrimination for exercising these rights.
Virginia, Colorado, Connecticut, and other state residents have similar rights under state privacy laws. Contact us at the email above to exercise these rights.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Remember your preferences and improve your experience
Analyze how our website is used
Support security features and detect fraudulent activity
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.
Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. This includes encrypted transmission of payment information, restricted access to guest records, and secure storage of sensitive documents. No system is completely secure, and we cannot guarantee absolute security, but we take reasonable steps to protect the information you share with us.
Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us at joe@statesofleisure.com and we will delete it.
International Users
Our services are operated in the United States. If you are accessing our services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this policy and, where appropriate, notify you through our website or by email. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
States of Leisure LLC
Email: joe@statesofleisure.com
Phone: (401) 684-8630
Response time: We respond to privacy inquiries within 7 business days.